Financial Aid Counselor

• Counsels students and families regarding all aspects of financial aid and payment options through various communication means such as in person, by telephone, by email, etc.
• Reviews appeals and special circumstances according to office guidelines and makes recommendations on future action towards the student account and/or revisions of awards.
• Assists students with navigating various websites including the Financial Aid Portal for verification and other aid requirements, Bannerweb as they apply for loans, sign up for payment plans or complete entrance or exit interviews, etc.
• Participates in state, regional and national professional development activities to ensure a complete understanding of federal and state regulations and remain current on changes to the federal and state aid programs.
• Must utilize conflict resolution skill set as needed to help students and parents understand the situation and identify potential solutions to issues.
• Collaborates to foster good relationships with colleagues from other areas of the university including but not limited to: Admissions, Enrollment Management, Academic Support, Faculty, Business Office, Registrar’s, etc.
• Maintains student confidentiality in accordance with FERPA regulations.
• Insures compliance of state and federal regulations and guidelines pertaining to financial aid.

• Monitors financial aid discrepancies using reports from Banner.
• Reviews requests for individual student Cost of Attendance increases and requests to move off campus.
• May be required to attend various University events such as Open Houses and Move-in weekends.
• May serve as front desk receptionist as required.
• Other duties as assigned by the financial aid director.