One Stop Student Services Center Advisor

One Stop Student Services Center Advisor

SUNY Delhi is an inclusive, student-centered campus that transforms student lives through hands-on learning, innovation, engaged faculty, and exceptional support services. A close-knit campus community set in the scenic foothills of the Catskill Mountains, Delhi is a leader within the SUNY system for applied learning and online programs that cater to a diverse student population of over 3,000 students in over 65 popular majors ranging from associate to master degrees.  SUNY Delhi employs approximately 535 full-time, and part-time faculty and staff to fulfill its mission of transforming lives.

SUNY Delhi currently offers over 50 student clubs and organizations, as well as 19 NCAA Division III athletic teams. SUNY Delhi has received national accolades for affordability, online education programs, and outstanding student success.

As the county seat for Delaware County, Delhi is a bustling village with eateries, shops, government offices, and more.  SUNY Delhi is an integral part of the community, doubling its population when college is in session.  The College offers an array of activities and programs throughout the year for faculty and staff, including a state-of-the-art fitness center, racquetball courts, indoor/outdoor tennis courts, track, basketball courts, indoor pool, sauna, golf simulator, and even an 18-hole golf course. SUNY Delhi employees enjoy unique perks which include access to a student-run restaurant, Community Dog Wash Days, on-campus Butcher Shop, Automotive Repair Shop, and free Professional Development Workshops offered twice a year to help faculty and staff learn innovative teaching skills, earn certificates, get valuable training, and explore new interests. Most employees come for a visit and stay for a lifetime. To learn more about SUNY Delhi, visit www.delhi.edu.

Job Description:

The One Stop Student Services Center Advisor serves as a primary point of contact for students and families, providing support related to financial aid, student accounts, and registration. This role supports students throughout their SUNY Delhi experience by delivering accurate information, proactive problem solving, and exceptional customer service within a one stop service model.

The Advisor takes a student centered, hands on approach by anticipating challenges, identifying solutions, and coordinating support across campus to remove barriers to student success. This position works closely with offices such as Admissions, Residential Life, Access and Equity, Academic Advisement and Health and Counseling Services among others, to ensure a seamless student experience.

Primary Responsibilities

One Stop Student Services (All Areas)

• Serve as a One Stop Advisor providing accurate, empathetic, and timely counseling to students and families regarding financial aid, billing, and registration through in person, phone, email, and virtual services.
• Greet and assist students and families at the front counter and provide general information about SUNY Delhi services, programs, and campus resources.
• Proactively manage a high-volume of inquiries by phone, email, virtual, and in-person interactions and participate in outbound communication efforts, including phone call campaigns.
• Maintain working knowledge of campus and community resources and make appropriate referrals.
• Apply institutional, SUNY, state, and federal policies and procedures, ensuring compliance in daily operations.
• Escalate complex, sensitive, or high-impact cases to functional specialists or supervisors as appropriate.
• Support student retention and persistence initiatives.
• Participate in campus programs including Open Houses, Orientation, Accepted Student Days, College Nights, and financial literacy events.
• Assist with training, workflow development, documentation, and continuous improvement efforts.
• Serve as a resource to colleagues as experience is gained.
• Perform related duties as assigned.

Financial Aid Services

• Advise prospective and current students on financial aid application processes, eligibility requirements, awarding, renewal, and disbursement of federal, state, and institutional aid.
• Review student financial aid records to identify discrepancies and eligibility concerns.
• Advise students on Satisfactory Academic Progress (SAP) standards and appeal processes when applicable.
• Provide guidance on student loan borrowing, repayment options, and default prevention.
• Route financial aid documentation appropriately for timely review and processing.

Student Accounts Services

• Counsel students on tuition and fee billing, payment options, payment plans, third party billing, and employer or agency reimbursement agreements.
• Review student account activity and assist with resolution of current and past due balances.
• Receive and process in person and mailed payments and complete end of day deposit documentation.
• Advise students on third party and self service systems, including Bank Mobile and QuikPay platforms.
• Route student accounts documentation appropriately for timely review and processing.

Registration & Records Services

• Assist students with course registration, schedule adjustments, and registration exceptions.
• Respond to inquiries related to transcripts, degree audits, graduation requirements, and diploma replacement.
• Advise students on academic, financial, and medical withdrawal processes.
• Review and resolve registration blocks in accordance with policy.
• Collect, review, track, and route registrar related documentation.

Required Qualifications:

• Associate's degree from an accredited college or university.
• Minimum of two (2) years of customer service experience in a fast paced environment.
• Strong written, verbal, and organizational skills.
• Demonstrated ability to work effectively with diverse populations.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).

Preferred:

• Bachelor's or Master's degree in higher education, student affairs, business, or a related field.
• Experience in financial aid, student accounts, registrar, cashiering, or student services in higher education.
• Bilingual proficiency (Spanish preferred).
• Experience working with Ellucian Banner.

Additional Information:

• Starting Salary: $51,261/57,151
• SL2/SL3, commensurate with experience and qualifications
• Monday-Friday, 12 month, calendar year; evening and weekend hours as required
• Reports to: Director of One-Stop Student Services
• Budget Title: One Stop Student Services Center Advisor
• This position offers full New York State UUP (FT) benefits which are among the most comprehensive in the country with an excellent fringe benefits package
• SUNY Delhi has a strong commitment to Affirmative Action and Cultural Diversity. The College welcomes responses from women, minorities, individuals with disabilities and veterans.
• SUNY Delhi is committed to providing a safe and productive learning and living community for our students and employees. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Any offer of employment is contingent on the successful completion of the background check.

Application Instructions:

To apply, please submit:

• Letter of interest
• Resume or Curriculum Vitae
• Contact information for three professional references

For full consideration, please apply by May 31,2026. Position will remain open until filled.

https://delhi.interviewexchange.com/jobofferdetails.jsp?JOBID=199781