The Student Financial Services (SFS) Counselor provides guidance and support to prospective and enrolled students and their families on all matters related to financial aid and student accounts. This role includes counseling on the financial aid application process, eligibility and award determinations, financing options, and managing account balances. The SFS Counselor communicates with students and families via email, phone, and in‑person appointments; processes updates to financial aid applications; adjusts aid packages; and assists with the administration of federal, state, and institutional aid programs.