Assistant Director of Financial Aid - Operations

Under the direction of the Director of Financial Aid, the Assistant Director of Financial Aid Operations is primarily responsible for financial aid records management, office communication production, financial aid advising and daily operations support.

• Independently oversees the transfer, reconciliation, and integrity of financial aid data between federal systems (EdConnect, ISIR) and the institutional PowerFAIDS platform.
• Analyzes and resolves discrepancies, exercising judgment to ensure regulatory compliance and accurate records.

• Reviews and interprets Institutional Student Information Records (ISIRs) and related documentation to determine financial aid eligibility.
• Identifies cases requiring additional documentation, applies regulatory standards, and flags exceptions for senior staff review.

• Administers aspects of institutional aid programs including named/endowed scholarships, graduate assistantships, residence assistantships, and external grant-funded awards (e.g., TOC, RISE, AMPS).
• Ensures proper awarding, disbursement tracking, and reconciliation in alignment with donor, institutional, and compliance requirements.

• Supports the administration of federal and private loan programs, Pell Grants, and related Title IV aid.
• Ensures timely and compliant processing in accordance with Department of Education guidelines.

• Provides direct financial aid counseling to a designated student population (e.g., DPT and PA programs).
• Delivers front-line support through appointments, phone, email, and walk-ins, applying policy knowledge to address student concerns and guide decision-making.

• Maintains and updates office forms, workflows, and web content to reflect annual changes in federal and state regulations.
• Ensures information provided to students and families is accurate, timely, and accessible.

• Prepares documentation and assists with audits and program reviews related to Title IV aid.
• Generates reports and provides data analysis to support compliance and office operations.

• Coordinates student communications regarding missing documents, deadlines, and financial aid requirements.
• Represents the Financial Aid Office at campus and community events.

• Maintains current expertise in financial aid regulations, policies, and best practices.
• Attends professional development opportunities and applies learning to enhance service delivery.

Required Education, Experience, Technology Applications and Skills:

• 3 years of financial aid experience.
• Customer service skills.
• Computer literacy.
• Must be detail oriented with problem solving skills.
• The ability to work independently, prioritize work and multi-task.
• Strong written and verbal communication skills.