Posted: May 7, 2025
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Assistant Director of Student Financial Services

St. John Fisher University - Rochester, 2
Full-time
Salary: $60,500.00 - $65,000.00 Annually
Application Deadline: N/A
Education

The Assistant Director of Student Financial Services assists the Director of Student Financial Services in all aspects of administration of Federal, State, and institutional aid programs.  provides information to prospective and enrolled students and families related to financial aid and student accounts. This includes counseling on the financial aid process, aid eligibility, and financing options. The Assistant Director responds to inquiries via email, phone, and in person appointments. This also includes reviewing applications, determining financial aid awards, scholarship selection, reviewing appeals for additional aid, and exercising professional judgment.

Counseling students and families: (40%)
    • Answer financial aid and student accounts inquiries (via phone, email, mail, in person)
    • Counsel students/parents/families on the financial aid application process, provide explanations of financial aid awards, eligibility and need determination, and payment options. Assist with completion of Free Application for Federal Student Aid (FAFSA), verification, and loan steps
    • Answer questions related to Federal, State, and Institutional financial aid programs
    • Exercise professional judgement through the review and evaluation of requests for additional financial assistance due to special circumstances, changes in financial situation, and requests for independence overrides
    • Assist students with various questions regarding their account including, but not limited to billing, payments, holds, and refunds

 

Financial Aid: (50%)
  • Works with Director and OIT on annual financial aid New Year Set-up and testing
  • Review, evaluate, and process financial aid applications. Make decisions on aid eligibility and compile financial aid awards for new and returning students – undergraduate, graduate, part-time and full-time. Including identifying and determining award amounts for veterans and military benefits.
  • Create student and parent financial aid award offers notifications via letter, email, and portal updates.
  • Responsible for the awarding & monitoring of tuition remission benefits.
  • Responsible for the awarding & monitoring of restricted scholarship funds within the current terms of the scholarship. Identify new candidates and determine eligibility for renewal of continuing students. Initiate ‘apply to’ scholarship process (communicate with committee and students) and participate in awarding review process.
  • Receive award information and revise financial aid awards to reflect outside scholarships.
Additional duties: (10%)
  • Front desk coverage
  • Title IV Verification
  • Support in processing federal grant and loan programs
  • Present financial aid information to prospective families, high school audiences, and at community sponsored financial aid events
  • Other duties as assigned